Get Answers To Your Questions About Night Hero™Edit SUBPAGE-TEXT-NAV
I ORDERED MY NIGHT HERO™ BINOCULARS BY ATOMIC BEAM™ AND IT SAID SHIPPING WILL TAKE 3-6 WEEKS. WHY SO LONG?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid "back orders."
HELP! I PLACED AN INCORRECT ORDER. HOW CAN I CHANGE THIS?
What you want to do is call this toll free number for customer service: 1-855-668-1655. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I ORDERED NIGHT HERO™ BINOCULARS BY ATOMIC BEAM™, BUT I HAVEN'T BEEN CHARGED YET. WHEN SHOULD I EXPECT TO BE CHARGED?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
HOW DO I SWITCH BETWEEN THE NIGHT VISION AND STANDARD DAYTIME SETTINGS?
Switching is easy. Simply press the night vision button to activate the night vision setting. To switch back to daytime binoculars, press the night vision button again.
HOW FAR AWAY FROM AN OBJECT CAN I BE FOR THE NIGHT VISION TO WORK?
Night Hero™ binoculars have an atomic beam laser that detects objects from 150-yards away.
HOW DO I STORE NIGHT HERO™?
When you're finished using Night Hero™, store easily in the included protective case.
CAN I SEE THROUGH WALLS OR BUSHES TO DETECT OBJECTS?
Night Hero™ uses a special laser to detect objects in the dark. However, this laser is not equipped with a heat sensor, as would be needed to detect heat signatures behind walls and through bushes. If the object is unobstructed, the laser will detect it.
WHAT ARE THE CONDITIONS OF THE GUARANTEE?
Your satisfaction is 100% guaranteed. If you are dissatisfied with your Night Hero™ Binoculars by Atomic Beam™ for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See our return policy for more information. Exceptions may apply.